On this page, you will find the main questions relating to electric scooters. We have tried to give you the most precise answers to help you learn more about the use of electric scooters.
These questions are among the most asked. More will be added as new questions arise.
What is delivery time ?
Shipping time is 2-5days within Europe for electric kick scooters and hoverboards and 5-7 days for citycoco scooters
Where would your products ship from ?
Do you need to pay taxes ?
All import taxes had been paid. As for the VAT, if you have valid VAT number as a foreign company, you do not need to pay the intro-country VAT fee.
How the warranty works ?
We provide 2 years warranty, 6 months for batteries. We stock spare parts for electric scooters in our warehouse.
Why choose Smack Mobility - KIREST instead of suppliers in China ?
Do you support dropshipping ?
Yes, we provide dropshipping.
What is the ordering process ?
You just send us which products and how many quantities you need by Email at email@example.com. Our sales team will make proforma invoice to you. Tracking number will be provided after shipping.
What is MOQ ? Can I order samples ?
We don't have any Minimum Order Quantity.
How to get a pricelist and product' specifications ?
Just fill out the contact form HERE or send email to firstname.lastname@example.org , our sales representative will contact you.
How is the product quality ?
All of our electric scooters are CE/Rohs approved, Citycoco electric scooter are EEC/COC certified.
Which payment method can I use ?
To place an order you can pay via credit/debit card or bank transfer.