FAQ

On this page, you will find the main questions relating to electric scooters. We have tried to give you the most precise answers to help you learn more about the use of electric scooters.

These questions are among the most asked.  More will be added as new questions arise.

What is delivery time ?


Shipping time is 2-5days within Europe for electric kick scooters and hoverboards and 5-7 days for citycoco scooters




Where would your products ship from ?


All products will be sent from our French warehouse. Nevetheless, depending on our activity, it may happens that we use storage spaces in the following countries : - Netherlands - Germany - Poland - Spain




Do you need to pay taxes ?


All import taxes had been paid. As for the VAT, if you have valid VAT number as a foreign company, you do not need to pay the intro-country VAT fee.




How the warranty works ?


We provide 2 years warranty, 6 months for batteries. We stock spare parts for electric scooters in our warehouse. You can subscribe to a warranty extension until the last day of the contractual warranty. To do this, simply subscribe to our Premium care plan. You will find all details HERE




Why choose Smack Mobility - KIREST instead of suppliers in China ?


Compared with Chinese electric scooter suppliers, we do not have advantage over price. But we can offer fast delivery, good guarantee and responsive service so as to reduce your overall cost. The second point is, electric scooter is a lithium battery operated vehicle, shipping cost from China for electric scooter could be very expensive by airfreight or express, lead time is lengthy. By ordering from our European warehouse directly, you could save cost with fast shipping. Finally, we are specialized in electric mobility products since 2014 and are a team of experts in this market.




Do you support dropshipping ?


Yes, we provide dropshipping. Nevertheless, only product display in our Shop are eligible for Dropshippinf You need to provide customers’ information when placing your order to our B2B sales department




What is the ordering process ?


You just send us which products and how many quantities you need by Email at info@smack-mobility.com. Our sales team will make proforma invoice to you. Tracking number will be provided after shipping.




What is MOQ ? Can I order samples ?


We don't have any Minimum Order Quantity. MOQ is 1pc, you can order samples first before large orders.




How to get a pricelist and product' specifications ?


Just fill out the contact form HERE or send email to info@smack-mobility.com , our sales representative will contact you.




How is the product quality ?


All of our electric scooters are CE/Rohs approved, Citycoco electric scooter are EEC/COC certified.




Which payment method can I use ?


To place an order you can pay via credit/debit card or bank transfer. Our headquarters is based in France and all payment must be done in EUR.





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